ADSHE Quality Assured (QA) Tutors work with students on a 1:1 basis, developing academic abilities such as: academic research, reading and writing, organisation, exam preparation, memory techniques and time management.

You should expect:

  • your 1:1 sessions to be with an appropriately qualified specialist who is a QA member of one of the recognised professional bodies e.g. ADSHE.  You may ask to see your specialist tutor’s membership certificate.
  • to have your sessions in a private, confidential space.  Confidentiality and privacy must be respected with due account taken of relevant legislation.
  • your personal information to be safeguarded and not shared without your permission, except where there is reasonable belief that you might be at risk of harming yourself or others.
  • to be able to access your 1:1 sessions remotely: e.g. via Zoom, or face-to-face
  • to be treated with equity and dignity in a respectful fashion in relation to individual differences including: age, gender, sexuality, religion, culture and ethnicity, health and disability.
  • to receive student-centred support which is sensitive to your individual study needs and academic priorities.
  • to have sessions focussed on developing your academic skills and confidence.
  • to know the date, time and focus of your next session, as appropriate.
  • to have tutorials delivered on time and, where possible, 24-hours cancellation notice given. If your tutor needs to cancel your session, they should endeavour to rearrange this for you, where possible.
  • a response to emails and phone messages within a reasonable timeframe, as agreed with your QA Tutor.
  • to be able to give feedback on the support you receive.
  • to be able to ask for a change of tutor, where possible.
  • to have your sessions guided by ADSHE’s 7 Principles® https://adshe.org.uk/adshe-7-principles/

You are expected to:

  • arrive on time for appointments and, where possible, give 24-hours’ notice of cancellation.
  • take responsibility for re-arranging any missed sessions or sessions that you cancel.
  • have a reliable internet connection in a confidential space for your remote sessions.
  • take an active part in your 1:1 sessions.
  • to treat your ADSHE QA 1:1 Tutor with dignity and respect.

Fundamental Principles:

A fundamental principle of supporting the learning of students with Specific Learning Differences (such as: dyslexia, dyspraxia, ADHD) in higher education (HE) is understanding the multi-layered challenges of an individual’s diversity and difference (intersectionality) while engaging with the neuro-typical learning environment. Specialist 1:1 Tutors deliver academic literacy support, including transferring thoughts and ideas to an appropriate academic format, both remotely and face-to-face.

We promote independent learning as well as empowering students to manage their workload. Specialist 1:1 support is not subject specific tuition. However, ADSHE QA Tutors work with a student using course specific materials as a context for developing academic literacy.

Please note: We understand the term /intersectionality/ to include but not be restricted to race, gender, sexuality, socio-economic class, disability, religion. 7-Principles® is a Registered Trademark of ADSHE Ltd

Download Adshe’s Student Charter here

February 2022: SLC has published information for students regarding what they can expect from their NMH Support Provider and Support Worker. This work originated from ADSHE’s Student Charter and involved collaborative input from several stakeholders. SLC’s document can be downloaded here.